🙏 I AM Meditations

Support Center - Find Help & Answers

✓ All services are currently operational

Last updated: Today

Quick Help

Frequently Asked Questions

How do I create an account?

You can create an account using:

  • Email and password
  • Google Sign-In
  • Apple Sign-In

Simply tap "Sign Up" on the login screen and follow the prompts. Your account information is securely stored.

Why isn't the audio playing?

If meditation or affirmation audio won't play:

  • Check your internet connection (WiFi or mobile data)
  • Ensure your device volume is turned up
  • Try closing the app and reopening it
  • Restart your device if the issue persists
  • Check that you have storage space available

If the problem continues, contact our support team.

How do I save favorites?

To save a meditation or affirmation as a favorite:

  1. Open any meditation or affirmation
  2. Tap the heart icon (♡) in the player controls
  3. The heart will fill with color (♥) when saved
  4. View all favorites in the "Favorites" section of your profile

You can remove favorites by tapping the heart again.

Can I download content for offline use?

Currently, the app requires an internet connection to stream audio content. However, you can:

  • Save your favorite meditations and affirmations
  • Read Scripture and devotional text offline
  • Create playlists to organize content

We're working on offline download functionality for future releases.

How do I reset my password?

If you've forgotten your password:

  1. Tap "Forgot Password?" on the login screen
  2. Enter your registered email address
  3. Check your email for a password reset link
  4. Click the link and create a new password
  5. Sign in with your new password

If you don't receive an email, check your spam folder or contact support.

Is my data private and secure?

Yes, your privacy is important to us. We:

  • Use HTTPS encryption for all data transfers
  • Protect your login credentials and account data
  • Never sell your personal information
  • Follow strict data protection standards

For more details, see our Privacy Policy and Terms of Service.

How do I create a playlist?

To create a custom playlist:

  1. Go to the "Playlists" section in your profile
  2. Tap the "+" button to create a new playlist
  3. Name your playlist (e.g., "Morning Meditation")
  4. Search and add meditations or affirmations to your playlist
  5. Access your playlist anytime from the menu

How do I delete my account?

To permanently delete your account:

  1. Go to Settings → Account
  2. Scroll to "Delete Account"
  3. Tap "Delete Account" and confirm
  4. All your data will be permanently removed

Note: This action cannot be undone. Contact support if you need assistance.

Troubleshooting

🔧 App Crashes or Won't Open

Solution:

  • Force close the app and reopen it
  • Clear the app cache (Settings → Apps → I AM Meditations → Clear Cache)
  • Update the app to the latest version
  • Restart your device

🌐 Connection Errors

Solution:

  • Check your internet connection (WiFi or mobile data)
  • Disable VPN if you're using one
  • Try connecting to a different WiFi network
  • Wait a few minutes and try again

🔐 Login Issues

Solution:

  • Double-check your email and password
  • Use "Forgot Password?" to reset your password
  • Try signing in with Google or Apple instead
  • Clear your browser cache if using web login

❤️ Favorites Not Saving

Solution:

  • Ensure you're logged in to your account
  • Check your internet connection
  • Tap the heart icon and wait for confirmation
  • Force close and reopen the app

Contact & Support

Can't find an answer? We're here to help! Reach out to our support team:

📧 Email: pastorpaulolashore@gmail.com

🔒 Privacy Concerns: pastorpaulolashore@gmail.com

⏱️ Response Time: We aim to respond within 24-48 hours

🌍 Available: Monday - Friday, 9 AM - 5 PM EST

Note: Please include your email address, device type (iOS/Android), and app version when contacting support.

Contact Support

Resources & Documentation